Upcoming
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Good to know
Frequently asked questions
Everything about tickets, watching and getting back in. Need more help? Email info@newage.media.
How do I watch an event?
Open the event, choose “Buy ticket” and pay securely with PayPal. The stream starts on that same page as soon as your payment is confirmed. For upcoming events you can buy in advance — the page connects automatically when the broadcast goes live.
Do I need an account or an app?
No. There is nothing to install and no account to create. Your email address is your ticket: we send your confirmation there, and you use it to get back in.
Which devices can I watch on?
Available on all device types. Watch in the browser on your phone, tablet, laptop, desktop or smart TV — Chrome, Safari, Edge and Firefox are all supported.
How do I pay?
Payments are handled securely by PayPal. We never see or store your payment details. You receive a confirmation email with a link back to the event right after paying.
I switched device or closed my browser. How do I get back in?
Open the event and choose “Restore access”. Enter the email address you used to buy your ticket and we send you a 6-digit code. Enter the code and you continue watching. The code is valid for 10 minutes.
How long can I watch with my ticket?
That depends on the event and is shown on the event page before you buy. A replay purchase has no expiry: you can come back and watch as often as you like.
Can I watch the replay afterwards?
When an event has been recorded, the full replay appears under “Watch on demand” shortly after the broadcast ends. If your live ticket is still valid you can watch the replay with it; otherwise the replay can be bought separately.
Can I see the stream before I buy?
Yes. During a live broadcast you get a short free preview, so you can check the picture and sound on your device before buying a ticket.
The stream will not start or keeps buffering. What can I do?
First check that the event is live — upcoming events show a countdown. Then refresh the page and check your internet connection; a wired or strong Wi-Fi connection works best. If you see the ticket screen again, use “Restore access” with your ticket email.
Can I get a refund?
Once a ticket has been purchased and used, we do not offer refunds for the quality of the stream or for issues on your own device or internet connection. If there is a problem with our platform, we will offer you a resolution or a refund. Email info@newage.media and we will help you.
I did not receive my email or I need help.
Check your spam folder first and make sure you typed the correct email address. Still stuck? Email our support team at info@newage.media. We can give you a one-time support code that you enter on the event page under “Have a support code?”.